Privacy Policy

"Yalla Nargila" app — Last updated: Sep 5, 2026

Data we collect

• Account data: name and phone number (SMS verification and login).
• Addresses: delivery addresses you add, with map coordinates you pick.
• Location: used when adding an address and to check proximity to the delivery address at checkout. For delivery drivers, device location is used during active deliveries only, to show live tracking to the customer and record the delivery point.
• Order data: items, amounts, payment method (cash or card on delivery — we never collect or store card details).
• Push token: a Firebase device identifier used for order-status and promotional notifications.
• Support chats: your messages with our support team.

How we use it

• Fulfilling and delivering orders, managing rentals and take-backs.
• Contacting you about your orders and support tickets.
• Order-status notifications, plus promotional ones you can disable in device settings.
• Internal aggregate analytics to improve the service.

Sharing

• Drivers see your name, phone and delivery address only to fulfill your order.
• We never sell your data or share it with third parties for marketing.
• Technical providers: SMS delivery (verification codes) and push notifications (Firebase), processed solely to operate the service.

Storage & security

• Data is stored on secured servers and transmitted over HTTPS.
• Passwords are hashed and unreadable to anyone.

Your rights

• Edit your data and addresses inside the app.
• Request permanent account and data deletion via the in-app Support page or the support WhatsApp number.

Age

This app is intended for adults 18+, as it offers hookah equipment and molasses tobacco for purchase and rental.

Contact

For privacy questions: the in-app Support page, or the support WhatsApp number shown in the app.